Refund Policy

At MotionsBay LLC, we strive to provide high-quality video editing services and ensure client satisfaction. However, we understand that situations may arise where a refund is requested. Please review our refund policy carefully to understand when you may be eligible for a refund.

1. Full Refund

A full refund may be granted under the following conditions:

• You cancel your order before we start working on the project.
• We are unable to complete your project due to unforeseen circumstances on our end.

2. Partial Refund

A partial refund may be considered under the following circumstances:

• You cancel the project after work has begun but before it is completed.

In these cases, the refund amount will be determined based on the amount of work completed at the time of cancellation. You will be charged for the work already completed, and the remainder of your payment will be refunded.

3. No Refund

No refund will be provided under the following conditions:

• The project has been fully completed and delivered to you.
• You have approved the final version of the project.
• Requests for additional revisions or changes that go beyond the agreed-upon scope of work.
• You fail to provide the necessary materials or information to complete the project, resulting in significant delays.

 

Please note that the refund will be made using the same payment method used during the purchase of our service. The refund will be processed within 7-14 business days.

Refunds are issued at the sole discretion of MotionsBay LLC based on the specific circumstances surrounding each project. We reserve the right to make any changes to this policy without any prior notice. By purchasing our services, you agree to the terms and conditions of this policy.

 

If you have any questions regarding this refund policy, then feel free to contact us.